Got Excess Baggage? - Testimonials

13/1/10

Dear Graham

Have just been to Brisbane to collect baggage and eveything has arrived in one piece

Thanks for your help and the pleasant drop in price of $100

Many thanks Sean and Pam

22/12/09

Dear Graham,

Thank you once again for the excellent service that you have provided us with.

Freight arrived yesterday morning and we able to pick up our freight that afternoon.

Will recommend you to our freinds back in New Zealand.

Merry Christmas

Kind regards
Cheow Ling

14/12/09

Dear Graham,

Thank you for the good news of picking up my freight FOC from my home in Auckland.

Next Thursday or Friday, 17-18 Dec morning would be fine.

Meanwhile, I am in Christchurch but will try to contact you early next week to confirm.

Thank you once again.

Kind Regards,

Cheow Ling

4/12/09

Hello Graham,

I arrived safe and sound on Tuesday and so did my luggage. I picked it up on Wednesday morning and it was great that everything went so smoothly from the time the luggage was collected in Auckland until I picked it up in Sydney.

Thank you so much for all your help and assistance. You made it all so easy for which I am very grateful. You never know what is going to happen. I was intending to send you a thank you letter once everything had settled down here. If you need me to write a testimonial for you let me know.

Many thanks and happy Christmas

Helen

28/11/09

Thanks Graham,

We have picked up our baggage and everything was fine.

Many thanks
Christina

22/11/09

Hi Graham
My baggage arrived without any delay on the day I returned, ready for me to collect when I arrived. I am really very happy with the service that I have received form yourself and the company and would not hesitate to use you agan and recommend to others. I really appreciate your good communication from the time of sending the first email throughout the entire shipping.

My father had an issue with the politeness of the service with Swiss Air when he went to collect the baggage which he apparently sorted out at the time and there was a time delay upon his arrival to collect the bag in locating it of about two hours.

I have found this to be an excellent service. Many thanks again.

Kind regards

Lynne

15/11/09

Hi Graham

Thank you so much for all the documentation and emails. I will copy them tomorrow and fax them to my father so no need for you to do this. Thanks also for the dates for the shipping....hopefully my bag and I will arrive at a similar time! I will email you upon our arrival.

Lynne Hurley

12/11/09

Hi Graham

The freight and location you gave me for Heathrow is out of date.

Swissport now handle Qantas' freight. We had to go here

Off-Airport
Bedfont Road
London Heathrow Airport
Staines, Middlesex, TW19 7NL

United Kingdom

Also we found using Swissport as our custom agent easier. This cost us 80 pounds for them to handle it.

One more useful information, when you picking up your packages at Swissport, expect a long wait, as it is a large place, so you get given a number, and then you need to wait until your number is called.

Thanks for all your help

Dennis